Job Type: Permanent Full Time
Job Reference: 107041
Job Location: Lagos Nigeria
Department: Call Center, Hospitality, Media, Internet, Graduate
Job Details
- Answer calls and respond to emails.
- Make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to customers via phone calls, emails and other available resources.
- Provide a personalized customer service when handling venue reservations, venue recommendations and other requests.
- Document all call information.
- Make customers interested in the services and products offered by the company.
- Identify and escalate priority issues; Manage and resolve customer complaints in a friendly manner.
- Route calls and information to appropriate resource.
- Ensure feedback from the customer to further improve the customer services.
- Evaluate problems of customers and provide logical lasting solutions.
Candidate Requirements
- Friendly and compassionate
- Excellent communication skills; effectively communicate with customers. Knowing when to listen, when to speak and how to speak helps the communication process much simpler
- Calm and Patience, Confident
- Ability to work under pressure; knowing how to solve problems, thinking ahead and maintaining your composure at all times will help offer the best solutions to your customers.
- Computer Skills: Microsoft office and Excel
- Time management skills
- Analytical skills
- Negotiation and Persuasion skills
- Tenacity Skills; Being good oriented, focused and determine shows your professionalism and dedication to representing the company you are working for.
