Coscharis will deliver excellent products and services to our customers, giving them the highest value for their money and will contribute to societal development and progress by exploring and exploiting technological innovations, ploughing back resources for the society, providing fulfillment and a sense of pride in its employees; and will ensure the sustenance of these values by operating with increasing profit and waxing stronger and bigger into the future”.
We are a reputable conglomerate with strong presence in automobile (having franchise of premium cars/vehicles) and with business interests in other major sectors of the economy and recently, we have ventured into commercial agriculture. Due to continuous growth in our businesses, we are looking for qualified, result oriented, dynamic and energetic professionals to fill the positions listed below:
Job Title : Finance & Insurance Manager
Key Responsibilities / Skills / Knowledge :
- Candidate for this position will ensure that all customers receive appropriate F & I offerings, providing a thorough explanation of aftermarket products and a complete explanation of manufacturer and dealers service procedures and policies.
- Develop and maintain strong working relationships with preferred Finance Provider, other lenders, and all other F&I / aftermarket providers.
- Provide ongoing training to the sales team on the futures and benefits of finance programmes, warranty and aftermarket product.
- Maintain ongoing F&I performance monitoring logs, including sales, finance and service performance metrics of the preferred Finance Providers and other lenders.
Qualifications / Experience :
- B.Sc/HND in relevant field with at least five (5) years automotive sales experience including two (2) years of dealer management experience.
- Ability to develop working relationships with customers, suppliers, and all dealer personnel.
- Strong inter personal, negotiation, and persuasion skills preferred.
- Strong computer skills to leverage the Dealer Management System tools.
- Strong attention to details to ensure contract and associated papers are accurate and complete.
Job Title : HSE Manager
Key Responsibilities / Skills/
- Responsible for the development, inspection and monitoring of HSE related policies, procedures and systems for all the units in the Group with a view to providing a safe operation.
- Advise business units of incident findings and assist with development of corrective actions, develop and arrange basic HSE related training amongst others.
Qualifications / Experience :
- B.Sc / H.N.D in relevant discipline plus 6 – 8 years hands-on experience in a large Organisation and must be computer literate.
Job Title : Group Head, Customer Care
Job location : Lagos, Nigeria
Key Responsibilities / Skills / Knowledge :
- Successful candidate will be responsible for development and implementation of customer care policies across the group.
- Partner with the Management Team to align customer service department policies and systems with the Management objectives.
- Oversee customer issues across the Group and ensure long term problem resolution.
- Lead and supervise all customer service staff across the Group.
- Responsible for the Training & Development of the customer care personnel.
- Monitor the programme and procedure to ensure timely and customer satisfaction.
- Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.
Qualifications / Experience :
- B.Sc / H.N.D in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.
- Must have strong oral and written communications skills, a strategist and tactician that can roll up their sleeves and executive, ability to effortlessly develop relationships with both internal and external Teams with ability to develop, manage and grow a world class and sophisticated Customer Service Team.
Job Title : After Sales Operations Manager (Automobile)
Job Location : Lagos, Nigeria
Key Responsibilities / Skills / Knowledge :
- Candidates for this position will be responsible for identifying after sales weaknesses and areas of improvements.
- Implementation and management of improvements in administration of the workshops.
- Interface between customers and the workshop personnel. ensuring that the complaints of the customers are attended to using best practices.
- Management of incentives programmes for after sales. Implementing core processes of after sales department.
- Ensuring the recovery of break down vehicles and timely fixing by the workshop.
- Making sure that work flows through the workshop effectively and that targets and deadlines are achieved to pave way for customer satisfaction etc.
Qualifications / Experience :
- Must have expertise in operations of after sales in a reputable automobile company, have a strong customer focus and be able to ensure that objectives are delivered.
- Be able to deal with cost management, budget and expenditure, productiveness and performance levels.
- Ability to provide practical solutions to problem is a must.
- Must possess strong communication skills (verbal and written) and be computer literate.
- B.Sc / H.N.D in mechanical / electrical engineering with at least seven years hands-on experience in handling after sales operation of a well structured automobile company.
Method of application:
Interested and qualified candidates should send their applications and detailed CV (in word format) to: CLICK HERE TO SUBMIT within one week of the publication of this advert. Quote the position being applied for as the subject of your cover note / mail.
Only the shortlisted applicants will be contacted.
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