Job Vacancies at Kenya Airways in Nigeria – 2011

Kenya Airways is seeking for dedicated and ambitious high fliers with exceptional qualities to fill the below positions.

1.    SALES AND TICKETING SUPERVISOR
ROLE PURPOSE STATEMENT
to lead and motivate a sales/ ticketing team that will provide excellent services to the customers so as to generate sales and revenue.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES
To lead, guide and support sales and ticketing team to ensure quality service to clients
To validate and reconcile daily sales returns to account for both cash collected and documents
Handle and effect ticket endorsements to enhance customer relations and satisfaction
To Handle customer complaints (denied boarding, baggage etc) to ensure customer satisfaction and retention
To prepare and administer the shift/ leave roster for optimal utilization of staff and resources
To uphold safety and security standards for the office to safeguard company resources.

COMPETENCIES
Team player
Good communication skills
Excellent KQ product knowledge
Ability to lead/guide and make decision
High level integrity/ accountability
Pleasant personality/ approachable
Confident and well groomed
Customer focused

KNOWLEDGE, SKILLS & EXPERIENCE
University graduate
IATA/ UFTAA Diploma/ Intermediate and advance airline fares and ticketing course
3 years airline experience in sales and ticketing

2.    SALES & TICKETING AGENT
ROLE PURPOSE STATEMENT
to provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.

KEY ACCOUNTABILITIES / RESPONSIBILITIES
To do reservations & ticketing for all KQ clients to generate sales
Fare quotes to all KQ clients to provide the best applicable fares and generate sales
To recruit and handle existing and prospective frequent fliers to win and retain loyalty
Printing and reconciling of sales returns to accounts for daily sales
To promote all KQ products to create awareness and generate sales.
To promote direct telephone sales so as to reduce distribution costs and generate sales.

COMPETENCIES
Team player
Customer focused
Good communication skills
Knowledge, Skills & Experience
University graduate
IATA/ UFTAA Diploma/ basic airline

HOW TO APPLY
interested candidates are required to submit applications and CV latest by 31st March, 2011.
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi – Lagos